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Location

Bangalore | India

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Job description

Desktop Support Engineer L2/L3- Immediate Joiner
Preferred -Bangalore

Company name: Surya Data Management and Network Technologies Private Limited.
Job location: Bengaluru, Karnataka, India (On-site)

***** Karnataka/Bangalore Only ***** Strong command over English****** *******Desktop Support Engineer*******AZ-305 Certified
Note : Please ignore if above is not applicable for you .
Job Description
• Perform Active Directory user/group administration, File server security permissions, group policies, print services, research event log warnings and errors, and resource monitoring and Network Morning
• Provide world class desktop support to our US, and European Customers. You need to be comfortable on the phone with our clients as well as working with remote chat software/remote desktop sessions. We use BOMGAR and TeamViewer to provide remote support.
• O365 administration, Intune and Azure basics required
• Enterprise desktop support engineering is preferable.
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, firewalls, printers, phones, security updates, support internet, intranet, LAN's, WANs, and network segments
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Perform routine/scheduled audits of the systems, including all backups
• Install and configure software and hardware.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Monitoring to ensure security through access controls, backups and firewalls.
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. Say firewalls and intrusion detection systems
• Remote support specialization to help users with application issues and troubleshooting
• Excellent communication and Writing skills are must to interact with the Global Clients.

Roles and Responsibilities
• You will average 10-15 cases a day and the focus is on solving desktop and mobile issues.
• Our clients use the Office365 platform and generally use Intune for MDM.
• Depending on the industry they are in they will have industry specific software as well to troubleshoot.
Required Candidate profile
• Looking for someone who loves end user support. Many people see end user support as the first step to do something else in IT -- i.e. infrastructure etc.
• We see it as one of the most important roles in our company and we pay accordingly.
• Looking for people with great communication skills, strong critical thinking, and a technology oriented background. You have to have a passion for end user technology to succeed in this role.
Perks and Benefits
• We have the best pay in the industry. Our goal is to make this your last job.
***** Karnataka/Bangalore Only ***** Strong command over English******

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Job tags

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Salary