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Location

Ahmedabad | India

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Job description

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client a leading company multi-specialized digital support agency based out in Ahmedabad.

Job Position Customer Service Agent

Experience: 2+ years

Gender Females only

CTC Best in industry

Job Timings 9.30am to 6.30pm

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Following company policies effectively and communicating with customers in a professional and effective manner
• Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
• Communicating with customers through various channels that are designed to be fast, effective, and efficient.
• Acknowledging and resolving customer complaints and escalating them only when necessary
• Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
• Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly
• Keeping records of customer interactions, transactions, comments and complaints
• Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Go the extra mile to engage customers and make sure they are satisfied and appreciate them.
• Work with customer service manager to ensure proper customer service is being delivered.Requirements:
• University/college degree is an asset
• Proficiency in English
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Benefits

• Flexible working hours
• Alternative Saturdays off and all Sundays off
• Widow Insurance after completion of probation period.
• Twice increment in a year

Employment Benefits

• Birthday Amazon voucher Rs 200
• Marriage - Amazon voucher Rs 10000
• New born baby - Amazon voucher Rs 10000

If interested, Kindly share CV at [HIDDEN TEXT]

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Job tags

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Salary