Cashfree Payments
Location
Bangalore | India
Job description
Roles & Responsibilities:
Merchant query resolution in a timely manner to ensure the best possible customer experience Handling merchant queries on email, chat and call Query resolution for the internal customer i.e. Business Team Adhering to customer support guidelines to ensure correct resolution Maintaining TAT as per SLA for the process Required Skills: Minimum 2-4 years of relevant experience in customer support, managing L2/L3 escalations and should be from a B2B Fintech background Proficient in verbal and written English Candidates who have already worked with Intercom, Front, Freshdesk or any customer support CRM would be preferred Process oriented, proactive and result driven individual Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution Quick learner with an analytical mind to understand back end operations and fintech productJob tags
Salary
