Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Ideal Profile
You have at least 1 year experience including solid experience in a similar role within Telecommunications.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess strong analytical skills and are comfortable dealing with numerical data
You are adaptable and thrive in changing environments
