Service Architect (I)

Location

Mumbai | India

Job description

• This role will be focused on presales and design of Global Managed Services
• This role is about expertise in Managed Services including ITIL processes, monitoring and complex service models working with an ecosystem of partners
• This is a key role which will be Customer facing and will have key input to our future direction for services
• We offer a great working environment, excellent office facilities and the use of collaboration technology
• This is a great opportunity to join NCR at a time of further investment in our Telecom and Technology capabilities

Essential criteria

• Customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise

• Bid Management - can take the lead on presales opportunities with strategic approach to service models, response content, commercials, identifying and mitigating risks from opportunity qualification through negotiation

• Able to articulate customer s requirement and mapping business requirement to NCR Atleos s offering and providing appropriate solution through consultative discussions

• Good understanding of Telco industry and solution - 4G/5G, Wireless, Microware, Optical network management

• Strong understanding of Professional Services, Managed Service and ITIL concepts

• Deep knowledge and understanding of Cisco Hardware and Services (SmarNet, PSS)

• Travel is approximately 25% of the role but may vary

• Experience with using Cisco CCW and creating BoM (Bill of Materials) for both hardware and services.

• Good understanding of Networking solutions (Wireless LAN, Unified Communications, Cisco and other Tier 1 OEMs (Fortinet, Velocloud, etc), Remote Monitoring & Management, Maintenance, and Deployments)

• Good understanding of Cloud (SDN, NFV, AWS), Data Center, Mobility, Collaboration, and IoT concepts with an interest in market trends

• Knowledge in Security solutions

• Strong Communication, engagement and coordination skills to work with cross-functional teams in a dynamic and deadline driven environment.

• Experience designing Global or multi-region services

• Experience of working with an ecosystem of partners to build an overall Managed Services model

• Experience in working contract documents including master agreements, adoption agreements and service levels

• Ability to explain the value of Managed Services to a Customer

• Experience working on deals in excess of $1million with multiple technology and service layers

• Experience working with multiple subject matter experts to bring together service and technical components

• Competent in creating and negotiating Statements of Work.

• Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service

• Support strong qualification of opportunities, managing sales and customer expectations about what we can deliver

• Experience on service cost models and creating innovative commercials to drive competitive advantage

• Support producing new content including design templates, proposal documentation and presales slide materials

• Comfortable delivering solution presentations to Customers

• Strong knowledge and experience of ITIL concepts

• A can do and getting things done attitude putting the customer first

• Excellent interpersonal skills

• Excellent written and presentation skills

• Proficient use of Office 365 suite with expert Excel skills

Desirable criteria

• A technical and/or operations background is highly desirable

• May have one or more other industry recognized certifications such as Cisco CCNA/CCNP or those from Fortinet products

• ITIL3 certification and ISO20000 experience and/or accreditation

• Experience with ISO27001 or similar security accreditation

• Experience in solutioning in Indian market

Job tags

Salary