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Location

Mumbai | India

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Job description

Experience: 8-12 years Location: Mumbai (WFO) International client exposure is preferred

• Ensure all Service Desk tickets are resolved within WNS agreed SLA.
• Ensure adherence to operational & technical escalation process (escalation Matrix)
• Exploring avenues on Automating and reducing the operational time for shift engineers.
• Experience in global program management
• Work in tandem with EUC Practice and EUS Operations to improve operational efficiency
• Improve cost competitiveness through CIPs.
• Experience in Service Delivery, Service Management,
• Support and Maintain IT Infrastructure Operations in End User computing technologies.
• Ability to lead End User Computing Technology domains.
• Manage teams and Operation related activities pertaining to EUC.
• Effective communication skills in both verbal and written English
• Client focused with regards to service delivery

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Job tags

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Salary