HDB Financial Services Limited
Location
Bangalore | India
Job description
• Profitability Management - Maintaining & optimizing profitability for the branch
• Target setting & management – Monitoring branch targets in numbers & volumes
• Portfolio quality management - through superior underwriting, working closely with collections
• Cost management – managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business • Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience • Manage TAT’s on credit & processing • Minimize pre & post disbursal discrepancies Monitoring Performance
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience
• Monitor individual performance of each employee, continuously work to maximize productivity People Management
Skills Required : Channel Management• Profitability Management - Maintaining & optimizing profitability for the branch
• Target setting & management – Monitoring branch targets in numbers & volumes
• Portfolio quality management - through superior underwriting, working closely with collections
• Cost management – managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business • Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience • Manage TAT’s on credit & processing • Minimize pre & post disbursal discrepancies Monitoring Performance
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience
• Monitor individual performance of each employee, continuously work to maximize productivity People Management
Experience : 5 to 10 YearsJob tags
Salary
