Customer Success Manager - India
HyrEzy Talent Solutions LLP
Location
Chennai | India
Job description
Position: Customer Success Manager
- Location: Chennai
- Experience: 2-4 Years in customer success,/account management, upselling/cross-selling
- Experience in the technology or SaaS industry is mandatory
- Budget: 8-12 LPA
About company: It is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you're looking to improve customer satisfaction, increase loyalty, or drive revenue growth, it has everything you need to create a world-class customer experience.
Roles and Responsibilities:- We are looking for a highly motivated and results-oriented individual to join our team as a
Customer Success Manager . In this role, you will be responsible for ensuring the
success and satisfaction of our clients . Your primary objectives will be to drive
client retention , foster strong
relationships , and
generate sales opportunities through
upselling and cross-selling. Responsibilities:-- Develop a deep understanding of our product or service offerings to effectively support clients and promote customer success.
- Serve as the main point of contact for clients, building strong relationships and acting as their advocate within the company.
- Conduct regular check-ins and proactively engage with clients to understand their goals, address any concerns, and provide support.
- Collaborate with cross-functional teams, such as sales and product development, to onboard new clients and ensure a seamless transition.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients to drive revenue growth.
- Provide product demonstrations and training sessions to clients, ensuring they fully understand the features and benefits of our offerings.
- Monitor client usage, performance, and satisfaction metrics to proactively identify areas for improvement and provide data-driven recommendations.
- Actively work to retain clients by renewing contracts and proactively addressing any potential issues or challenges.
- Collaborate with the sales team to generate leads, qualify prospects, and support the sales process by providing insights and customer success stories.
- Stay up to date with industry trends, best practices, and competitive landscape to effectively support clients and provide valuable insights.
Qualifications/Requirements:-- Bachelor's degree in business, marketing, or a related field.
- 2-4 years of experience in a customer success, account management, or sales role in a technology or SaaS company.
- Proven track record in client retention and driving revenue growth through upselling and cross-selling.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving and analytical abilities, with the capacity to identify opportunities and provide data-driven recommendations.
- Self-motivated and results-oriented, with the ability to work independently and manage multiple priorities effectively.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Experience in the technology or SaaS industry is mandatory
- Strong negotiation and influencing skills.
Skills: customer success manager.,client retention,upselling and cross-selling.,account management,
Job tags
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