Area Sales Manager-Gold Loan

Location

Mumbai | India

Job description

Role/ Job Title: Area Sales Manager - Gold Loan

Function/ Department: Gold Loan

Job Purpose:

Expanding markets/ establishing the same and sustaining profitable client relationships.

Roles & Responsibilities:

• Identification of branches and potential location for Gold loan business basis market survey, competition mapping with NBFC's and Banks and the volume generated by them.
• Increasing the distribution channel by identifying various channels for gold loan except branch banking.
• Ensure GLO productivity of Minimum 15-20 lacs per month on new business and 80% renewals to be done on eligible customers.
• Recruiting dedicated manpower for gold loans i.e. Gold loan officers/ Territory managers in branches for customer acquisition.
• Grow the AUM base for Gold loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met.
• Collaborate with the Product Head - Business Loan, to ensure that the customers are offered the best in class solutions funding/ multi-funding requirements and key DST's are appropriately incentivised.
• Ensuring renewals of Gold loan customers are done on a timely basis and bank doesn't lose these set of customers.
• Ensures a close relationship with the Valuer and Valuation agencies.
• Training to Gold loan officers on potential fraud and fraud Ornaments.
• Design a fulfilling customer journey leading to customer delight and making IDFC First Bank, their banking partner of choice.
• Ensures there is successful adoption of internal compliances & regulatory framework across the business.
• Recommend process changes in order to improve service efficiency and quality across the assigned area.
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.
• Attract and retain best-in-class talent for key roles in their reporting structure.
• Ensure team building and motivation of team with controlled attrition.
• Key Success Metrics: Increased Profitability, Assets Under Management (AUM), Portfolio Quality, Total Number of Customers, Number of Customer Acquisitions.

Education Qualification:

Graduation: Any Graduate

Post-graduation: MBA.

Experience: 10 - 18 years of experience in Gold loan product.

Job tags

Salary