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Manager - Network Operations


SBI cards


Location

Gurgaon | India


Job description

Builds and maintains Process documentation for Network Operations pertaining to settlement files

Tracking of any kind of changes raised as part of the Network compliance releases

Responsible for tracking and monitoring Network File transmission daily / weekly / monthly as required. Resolve exception report related to settlement files upload as provided by IT basis

Good understanding of Network Raw files and reports, exception handling

Coordination with various teams of Network, Vendor, Banks for daily reports. Act as single point of contact for Finance FPR for issue resolution of settlement files ( Finance will raise reconciliation issues to the network operations leader)

Coordination process with networks SPOC

Works closely with IT operations and external Network teams for End to end Issue resolution for settlement files of networks

Ensure no recon entries are outstanding more than TAT, if outstanding should be with proper justifications

tracking of any kind of changes raised as part of the Network compliance releases

Attend & resolve queries raised by finance recon team related to settlement postings

Assisting the project team in setting up new projects with regards to settlement process for new business

Periodical meetings with Finance Spocs to close exceptional items and reconciliation differences

1.Governance of the complete settlement process such as

a.Alert monitoring

b.count of files,

c.File duplicate scenario,

d.cut-off time,

e.SOP on resolution from Ops perspective in case of any exception/alert etc.


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