Senior Streaming Support Engineer

Location

Secunderabad | India

Job description

• Monitor and support our global streaming platform
• Identify, triage, resolve or escalate faults across a broad range of technology
• Perform root cause analysis of complex faults
• Provide reports on platform stability and performance
• Provide regular updates to key stakeholders and senior management
• Write detailed support documentation and run-books
• Work closely with the Broadcast Platforms Managers
• Support the continued development of core streaming functions
• Help build, test and maintain a successful streaming operation
• Demonstrate leadership qualities

You ll be set up for success if you have:

• Prior experience supporting OTT head-end components, DRM, CDNs and end-user client performance
• Prior experience troubleshooting OTT workflows streaming solutions
• Detailed knowledge of A/V encoding, packaging CDN technologies
• A high degree of troubleshooting and root cause analysis expertise
• The ability to work outside of office hours Mon-Sun (details to be confirmed)
• Prior experience working with cloud computing platforms such as AWS, GCP, Azure or similar
• Prior experience working with monitoring tools such as New Relic, CloudWatch Conviva

Even better if you have:

• Prior experience with tools such as ServiceNow, Jira, Confluence, Grafana or Dataminer
• Prior experience with live sport broadcast/stream delivery

Job tags

Salary