Location
Patan | India
Job description
Desktop Support Engineer - L1
Experience: 0.6-2years
Location: Ahmedabad, Gujarat
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• Proven work experience as a Desktop Support Engineer or similar role
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Hands-on experience with Windows OS environments.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude.
Job tags
Salary
