Surepass Technologies
Location
Delhi | India
Job description
Title: Technical Support Executive
Company Overview: SurePass Technologies has launched a first-of-its-kind check-in service that allows on-ground businesses such as hotels, banks, residential/corporate buildings to onboard and manage customers/visitors by verifying their ID credentials in real-time. SurePass Technologies' API can authenticate and digitally store a customer/visitor's Aadhar card, driver's license, voter ID, and PAN for your compliance or security needs. Position: Technical Support Executive Location: Netaji Subhash Place, Delhi Responsibilities: 1. Product Knowledge: - Develop a deep understanding of our software products and stay updated on new features and updates. - Effectively communicate product features, functionalities, and best practices to customers. 2. Issue Resolution: - Investigate and analyze customer-reported issues, working closely with the development team to identify and implement solutions. - Document and track customer issues, ensuring timely resolution and customer satisfaction. Requirements: - Bachelor's degree in Computer Science, IT, or related field. - Proven experience in technical support or a similar customer-facing role. - Strong understanding of software development and troubleshooting methodologies. - Excellent communication skills, both written and verbal. - Ability to work collaboratively with cross-functional teams. - Customer-oriented mindset with a passion for delivering exceptional support. You can apply on here or you can send your cvJoin our team and be part of a dynamic company at the forefront of software development, where your technical expertise will make a significant impact on customer satisfaction and product success. Apply now!
Job tags
Salary