As a Community Manager at HomeLane , you will lead a team of internal designers and the design partner community (working out of your showroom)
Be in charge of making every designer successful, and ensure every client gets the best experience
This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target
Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom.
You will lead/coach/mentor your unit of DPs
Enabling this community to perform, grow and flourish directly indicates the effort you have built-in. Any improvements with this team will be attributed to your achievement
Design Output-
NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)
Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers
As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements/product improvements
You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
People / Team Management
Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team
Job Requirement
Minimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution
Minimum 5 years of experience in the Interior design field
Exposure to have built teams is an advantage
People management experience is mandatory - must have led interior designers/architects
Should be an astute designer
Good communication and presentation skills are mandatory
