Digital Servicing Business Lead (Knowledge Management)

Location

Bangalore | India

Job description

• As Digital Servicing Business Lead, you will form part of the Trading Services Leadership team, focusing on delivering the best client experience through personalized, self-service content to both clients and client facing teams
• This will be achieved by leading a high-performance Knowledge Management team, guiding the team to optimize IGs Knowledge Management software (Shelf)
• The team will be responsible for the collation of all product and platform knowledge, create client

What you'll do

Knowledge management is a critical element of the IG Client Services future vision to achieve the new Service Objective aligned to IGs strategic drivers.

Key tasks include:

• Personalizing our support content to cater for our clients needs and trading experience

• Anticipating clients needs through proactive and effortless support

• Supporting our clients during new product launches with effective support and education content

• Enable business growth by scaling our support through digital service and channel shifting.

Who we re looking for

• You are curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation
• You are also a confident, creative thinker with a knack for innovating
• We know that you know every problem has a solution
• Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you

What you'll need for this role

• Previous experience using Shelf Knowledge AI is preferred

• Any Financial Software operational implementation or configuration is preferred

• Previous experience working within Financial Services is preferred

• Strong Operational Leader: previous experience of successfully working in a cross-function, cross-location leadership position

• Ready to work of US market hours and other financial market events

• Have the understanding or experience of dealing with multiple business areas to deliver success - Strong analytical skills, with proven ability to adapt systems to measure relevant data effectively, and interpret and analyse this data to inform decisions

• Strong written and verbal communication skills, and attention to detail

• Genuinely demonstrate IGs values - champion the client, learn fast, and raise the bar.

The perks

• Flexible working hours & hybrid working

• Home office equipment reimbursement

• Performance related Bonus

• Employee-led LGBTQ+, Womens, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture

• Career-focused and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

• Well-being events as well as Employee Assistance Programme

• Contribution to gym memberships

• A day off on your birthday Two days volunteering leave per year

• A day off on your birthday

• Two days volunteering leave per year

Job tags

Salary