Manager

Location

Madurai | India

Job description

Job Description – Assistant Manager

Madurai Based Position Operating within US Health Care Sector

Key Purpose of Role:

As an Asst. Manager the successful candidate will be responsible for the performance of respective team leaders by ensuring optimum delivery on all agreed SLA's.

· Eye for details

· Good English Comprehension skills

· Exposure to MS Office suite

· Experience working for an MNC and managing overseas client organizations

· Exposure to US health care specifically

· Manage process financials

· Polished Client interaction skills

· Consistently review targets and proactively offers suggestions/ for enhancing the service we offer.

· Experience managing health care processes

· Experience leading a team of processors/ executives/team leads with significant mentoring skills

· Exposure owing and delivering process performance on key SLA metrics

· Adaptable and flexible to meet business and operations requirements with strong negotiations skills

· Drive Compliance, Incident & change management to ensure no or minimal impact to business

Key Competencies

· Strong leadership skills and ability to demonstrate same

· Strong negotiation skills gained in a changing environment

· Proven track record of meeting and exceeding expectations

· Ability to inspire and support team, customers and colleagues

· Able to work on own initiative and manage own time and workload effectively

· Confident decision maker, able to work on own initiative

Eligibility Criteria

• Minimum Graduate
• Minimum 5-10 years' experience in team management role withincontact centre environment with extensive understanding of call centre operations, technologies, and processes.
• Preference of working knowledge about the US Health care domain, processes and procedures.

· Understanding of project management roles and responsibilities

· Commercially aware of process financials, customer centric individual

· Quick learner

Job tags

Salary