Manager or Senior Manager - Retail Operations
Talent Linked Consultancy
Location
Kochi | India
Job description
Designation : Retail Operations – Manager or Senior Manager
Shift : 9 AM to 5.30 PM
Work Week : 6 days with Sunday off.
Location : Cochin
Experience: 8+ years
Qualification: Any Graduate
Industry or Sector: Retail Pharmacy, Hospital Pharmacy, Any Other Retail
Job Role & Responsibilities:
- Direct and supervise retail staff across several retail outlets to ensure they meet set objectives.
- Provide training to retail employees to develop their skills and enhance their job performance.
- Provide solutions that address performance issues in a timely and effective manner.
- Monitor the activities of retail outlets to ensure a satisfied customer.
- Contact store managers and other retail staff to communicate relevant information.
- Mentor and motivate sales staff to put in their best in order to achieve financial goals.
- Develop and implement budget and plans for retail operations.
- Visit retail stores to ensure efficient and effective management as well as high performance sales.
- Develop policies for the merchandising of goods in retail stores.
- Monitor inventory levels to determine the need for stock supply at each retail store.
- Set and regulate product pricing using results of market and demand analysis.
- Ensure compliance with health/safety policies and procedures at retail stores.
- Evaluate operational and financial records to determine sales performance of a retail store.
- Manage the day-to-day operations of the retail store, including sales, inventory management, customer service, and employee supervision.
- Develop and implement strategies to improve store performance and achieve sales targets.
- Ensure the store is visually appealing and well-maintained at all times.
- Monitor and analyze key performance indicators (KPIs) to identify areas of improvement and implement corrective actions.
- Collaborate with marketing and merchandising teams to plan and execute promotional activities, product displays, and events.
- Maintain accurate records of sales, inventory, and expenses.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Monitor market trends and competitors to stay updated on industry developments and adjust strategies accordingly.
- Ensure compliance with company policies, procedures, and safety guidelines.
Desired Skills & Knowledge:
- Problem Solving & Decision Making
- Planning & Organizing
- Project Management with Collaboration and Inclusion
- Communication Skills
- Extroversion & Approachability
- Self-Motivated & Resilient
- Managing Pressure & Setbacks
- Process Orientation
- Excellent Communication Skills
Job tags
Salary
