Location
Bangalore | India
Job description
Ideal candidate:
Are you excited by the opportunity to support our merchants in their journey to make the most of our services
We are on the lookout for a Writer who can help PhonePe translate complex technical information into user-friendly documentation and content for our Payment Gateway merchant partners. If communication is your forte and you are eager to come on board, then send us your updated resume.
Responsibilities:
- Write, review, and edit high-quality technical support documentation by collaborating with key stakeholders
- Draft simple and easy to understand help content that facilitates easy and accurate multi-language translation
- Ensure that the content adheres to the company's tone of voice, product branding, and style standards.
- Ensure documentation is in kept up to date as processes evolve
- Improve the documentation processes, standards, and overall documentation quality
- Improve content quality by incorporating feedback shared by customers and internal teams as well as through analysis of data
- Draft interactive chatbot content, work on new interaction models and aid 1,500+ customer support executives deliver an experience that is par excellence
- You will also take on various communication requests that hit the communication team's inbox for Payment Gateway. Also, as we own merchant communication, we need someone who is flexible and can easily adapt to the dynamic nature of the service industry
Key Qualifications:
- 2 to 4 years experience as a technical writer [experience creating support content will be an added advantage]
- Excellent verbal and written communication skills
- Working knowledge of creating technical guides, how-to developer documents, FAQs, and so on
- A communication specialist who can collaborate with multiple verticals/teams
- Should be well-versed in using tools for technical writing
- Experience in working with customer experience teams will be an advantage
- Working knowledge of content management systems
Educational Qualification:
Bachelor's/Master's degree in English, Journalism, or related fields
Job tags
Salary
