Customer Service Representative
Location
Chennai | India
Job description
Company Description
SKAPS Industries is a leading manufacturer and supplier of Geosynthetic products and Fiberglass fabric with market presence in over 60 countries. Our exclusive manufacturing process enables us to cater to the demands of even the largest orders and adhere to the most rigorous schedules. Our focus and commitment is to supply quality products that satisfy the most demanding civil, environmental and industrial applications. Customer satisfaction is of utmost importance to us.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Chennai. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, enhancing customer experience and managing customer service.
1.Customer Support:
- Serve as the primary point of contact for customers regarding inquiries, orders, and support related to wind blade materials and engineering services.
- Provide timely and accurate responses to customer queries via phone, email, and in-person communication.
- Address customer concerns and issues promptly, striving for effective resolution and customer satisfaction.
2.Order Management:
- Process customer orders for wind blade materials and engineering services accurately and efficiently.
- Coordinate with internal departments such as production, logistics, and sales to ensure timely order fulfillment.
- Monitor order status and proactively communicate updates to customers.
3.Technical Assistance:
- Collaborate with the engineering team to provide technical support and guidance to customers regarding product specifications, applications, and usage.
- Assist customers in selecting appropriate wind blade materials and engineering solutions based on their requirements and project specifications.
4.Documentation and Reporting:
- Maintain accurate records of customer interactions, transactions, and inquiries using the company's CRM system.
- Generate reports on customer inquiries, orders, and feedback for management review and decision-making.
5.Customer Relationship Management:
- Build and nurture positive relationships with customers by understanding their needs and providing personalized assistance.
- Proactively engage with customers to gather feedback, identify opportunities for improvement, and promote customer loyalty.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in providing excellent customer service
- Related work experience in customer support is a plus
- Excellent communication and interpersonal skills
- Ability to work well in a team
- Bachelor's degree in any field is required
- Fluency in multiple languages is a plus
- Attention to detail and problem-solving skills
Job tags
Salary
