Help Desk Support Executive

Location

Vadodara | India

Job description

As a help desk support, the core responsibility is to provide technical assistance and support to clients.

Qualifications:

• Good English communication
• Able to work in night Shift

Duties and Responsibilties

• Responding to customer inquiries via email, phone, online chat or Ticketing portal
• Montitoring the networks and other services at client end
• Helping customer solving there technuical issues includes software, network and desktop.
• Guiding customers through the problem-solving process
• Following up with customers to ensure satisfactory service
• Fixing technical problems
• Managing user accounts, such as creating accounts, assigning permissions, or resetting passwords

5 Working Days

Night Shift

Job tags

Salary