Team Member of Phone Banking
Ixoraa Enterprise Pvt Ltd( Kol Mum)
Location
Ahmedabad | India
Job description
Job Title Team Member- Phone Banking
Grade: Agents/ Executive
Location Ahmedabad
Responsibilities Roles & Responsibilities - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
Candidate Desire Profile - Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Minimum 2 language skills required: Punjabi/ Gujrati/Marathi/Hindi/English
Salary Package Best in the industry
Education Qualification Minimum Graduate with any stream Or
Post Graduate with any stream.
Thanks & Regards Korak Ghosh Talent Acquisition Analyst Mobile: 7001327168
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