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Location

Bangalore | India

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Job description

Greeting from Sonata Software!

Sonata Software is leading global technology company that specializes in providing strategic IT consulting and software services to businesses across various industries. With a rich history of innovation and a commitment to excellence, Sonata empowers clients to leverage cutting-edge technologies for digital transformation and business growth. With a strong focus on customer success, Sonata Software offers a comprehensive range of services, including software development, cloud solutions, data analytics, mobility, and more. Our mission is to enable businesses to navigate the evolving technological landscape and harness its potential to achieve their goals.

Tittle: Azure

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Support Engineer(Partner Center) Experience: 2-5 Years Location: Bangalore/ Hyderabad

Job Description:

Partner Center is a strategic asset to Microsoft, enabling partners to deploy, configure, and transact in ways that support customer business growth. The Partner Center Portal is the primary site for all transactions between Microsoft, Partners and Customers. It offers flexibility, allowing users to leverage the portal immediately and gradually integrate it over time to automate sales, billing, support, subscriptions, and management systems.

Main Responsibilities: PCTS advocate is responsible for supporting and collaborating with customers to resolve technical issues on the Microsoft Partner Center Platform. In addition, they will identify recurrent technical support problem areas while working with Partners and provide feedback and details to Microsoft Partner Technical Advisors and Product Group teams.

PCTS Advocate is a pivotal role in the implementation of Partner Center/API support capabilities, identification of technology and/or process readiness needs. They leverage Trainers and relevant management to guarantee their readiness. This role also involves building relationships with Partners and engagement of technology-specific depth queues for customer incident resolution when required.

Specific measurements of success include achieving the Partner Satisfaction (CSAT) team goals, time to resolution or escalation(maintaining low resolution/response times), ongoing readiness and Platform training.

Detailed Responsibilities: Provide reactive and proactive support to Microsoft Partners. Manage Partner case escalations to Microsoft as appropriate and respond to cases promptly. Demonstrate strong collaboration, communication, prioritization, and organizational skills. Display an ability to manage and streamline complex technical orchestrations and deal with ambiguity. Live and apply the

Microsoft CSS CARE Cultural attributes

Technical requirements:

M365

technology and

M365 Admin Centers (L200 to 300)

+++ Azure Portal, Azure Active Directory, Azure-Role Based Access Control

(L200 to 300)+++ Azure Active Directory Identity Management, including Security and Multi-Factor Authentication (L200 to 300)

+++ Basic API and Network troubleshooting knowledge (L100 to 200) +++ Azure Billing and Subscription(Azure Subscription Management) Cloud Service Azure Management

Desirably, Microsoft Certification related to M365 or Azure (AZ900)r proven experience working with complex technical scenarios. Experience working directly with Microsoft Partners, Basic programming understanding (Python, C#,) are a plus.

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