Manager, HRSS

• Recruit, train and develop (as needed) HR Shared Services team in India who would be responsible for wide array of HR program support and administration.
• Partner with HR COE leaders and international HR operations program owners to ensure end-to-end processes are documented and that knowledge is transferred to the HR Shared Service center team.
• Co-ordination and execution of the transitions Global HR processes within defined KPIs.
• Manage input from stakeholders to continuously improve and develop the Service Transition process, procedures and templates.
• Managing day to day relationship with HR Shared Service Operations ensuring KPI and compliance standards are met New Hire Onboarding, Employee Documentation, Background Verification, Employee Data management, Exit formalities.
• Manage escalation point for queries from team members and issues raised Owning maintenance and development of processes and services, ensuring continued compliance with agreed SLAs.
• Ensure employee data transactions are completed accurately and quality controls are in place and followed and all compliance requirements are met.
• Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes.
• Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
• Work cross-functionally in the area of process improvement with our internal and external partners by designing and implementing lean processes and solutions that enhance the employee end to end journeys and moments that matter.
• Ensuring knowledge sharing between the teams about complex cases, how they were solved and making sure the learnings from these cases are retained.
• Customer Service:
  • Customer centric approach and service mind set.
  • Proactively identify customer issues and take appropriate actions to resolve.
  • Build strong internal/external relationships through ownership of problem solving and follow through.

• Graduate /MBA or equivalent HR certification.
• Minimum 9 years experience in similar role.
• Experience being part of global teams and ability to work with stakeholders across geos.
• Ability to multi-task.
• Candidates with global exposure - US, UK/ EMEA/ India.
• Experience in team handling 4 8 nos.

Other Requirements:

• Excellent verbal and written English skills.
• Excellent Microsoft Office skills.
• Excellent interpersonal skills.
• Customer focused, thorough, and determined.
• Great attention to detail.
• Team player and collaborative.
• Passionate about improving business performance.
• Ability to multi-task.
• Pragmatic and prepared to roll sleeves up where necessary.