Location
Noida | India
Job description
Job Advert
Do you have customer service experience, and are you seeking a new job in Noida? We are looking for a passionate and dedicated Team Leader to work on the Adidas campaign for a full-time role, offering an attractive salary and benefits package.
In this Team Leader role, you'll manage a team responsible for sales, customer care and technical support. You'll motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.
What you will do in this role - Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Presenting recommendations for improvement
Your qualifications and experience - Minimum 12 months tenure
- Minimum 2 years’ previous team management experience
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement
- Excellent communication skills, a passion for helping others and the desire to go the extra mile
What's in it for you As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.
If this full-time Team Leader job in Noida motivates and inspires you, apply today.
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