Location
Pune | India
Job description
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As part of the Customer Account Management team, the Sales Support Specialist is responsible for engaging customers to ensure they are scheduled for an annual account review and then preparing the materials for that review.
The Sales Support Specialist must have strong customer service skills and thrive working in a fast-paced, exciting environment. Adaptability, networking, writing, and communication skills are just a few of the essential skills needed to be successful in this role.
Responsibilities
- Establish a professional working relationship with Customer Account Managers (CAMs) and Avalara customers.
- Track customer interaction and milestones, using systems such as Salesforce and Gainsight.
- Schedule annual account reviews for a cohort of 10-12 CAM portfolios, equating to about 45-50 appointments per week.
- Prepare approximately 45-50 account review PowerPoint decks per week to deliver to CAMs prior to account review.
- Leverage the broader internal team to address client satisfaction issues as needed.
- Present a professional image via communication skills, both proactively and reactively.
Qualifications
- Strong communication, interpersonal, and organizational skills.
- Experience working with senior executive level personnel.
- Efficient work habits.
Job tags
Salary
