L1 Technical Remote Engineer
Location
Bangalore | India
Job description
We are actively seeking a dynamic and skilled L1 Technical Remote Engineer to enhance our IT support team. The ideal candidate will possess a broad expertise in desktop support adeptness in troubleshooting Windows software issues network configurations antivirus solutions and proficiency in managing printers peripheral devices and audiovisual (AV) systems. Additionally expertise in Office 365 administration including apps email Intune and license management as well as email support for iOS and Android devices is crucial. The role demands a proactive problemsolver with a customerfocused attitude and the ability to excel in a rapidly moving remote work environment.
Core Responsibilities:
- Serve as the primary point of resolution for all user queries related to hardware software and applications ensuring a seamless user experience.
- Manage and resolve issues related to desktop and software setups including the installation and configuration of software drivers and antivirus programs.
- Address network problems to guarantee reliable and secure user connectivity alongside providing specialized email support for iOS and Android devices.
- Oversee the functionality and troubleshooting of printers peripheral devices and AV equipment facilitating effective communication and presentations.
- Administer the Office 365 suite ensuring the smooth operation of applications email accounts device management through Intune and licensing.
- Diagnose and rectify technical problems involving internet connectivity email clients IPTV VOIP and more with an emphasis on maintaining secure and efficient operations.
- Document all interactions and technical solutions in the company s ticketing system fostering clear communication and meticulous documentation.
- Provide expert guidance and support to endusers on leveraging various software and hardware to enhance their productivity and technological experience.
- Collaborate closely with the IT team contributing to a cooperative and highperforming work culture.
- Stay updated with the latest system information technological changes and updates to improve service quality continuously and effectiveness.
Requirements
- Proven experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role.
- Strong understanding of computer systems mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problemsolving and communication skills.
- Ability to provide stepbystep technical help both written and verbal.
- Bachelor s degree in Information Technology Computer Science or relevant field is preferred.
- Certifications such as CompTIA A CCNA Microsoft Certified Professional (MCP) ITIL v4 or similar will be advantageous.
Prerequisites Knowledge of auxiliary systems (structured cabling systems, switches, CCTV, AV) Working with vendors to correctly select systems (switches, firewalls, audio/visual etc) Must have strong English communication both written and verbal. Must be confident and socially adept. Must have a proven track record of exceeding sales targets. Must be committed to excellence and have an attention for detail. Must have a working capability for technical sales, including passing vendor sales certifications. Must be able to handle pressure from time to time and always meet deadlines. Must have excellent time management and organisation skills.
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