Netcore Cloud
Location
Mumbai | India
Job description
Technical Writer
Mumbai, India | Product Team | Full-time
About Netcore
Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.
Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.
Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.
Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Six consecutive years only reinforces Netcore's principle of being a people-centric company – where you will not be just an employee but a family member of the organization.
The impact you will create in the Job:
We are seeking a highly skilled Technical Writer to join our dynamic Product Team at Netcore Cloud. As a Technical Writer, you will play a critical role in enhancing our product documentation, ensuring that it is comprehensive, consistent, and user-friendly. You will collaborate with various teams to benchmark our documentation against industry competitors, gather feedback from customer-facing teams, and create valuable content that enables our users to maximize the potential of our products.
1. Documentation Review and Enhancement
• Review and enhance all existing product documentation, prioritizing CE (Customer Engagement), CPaaS (Communications Platform as a Service), and PX (Product Experience) documentation.
• Improve documentation comprehensibility, consistency, and accuracy.
• Update screenshots and create how-to videos to enhance user understanding.
2. Documentation Benchmarking and Feedback:
• Benchmark Netcore product documentation against industry competitors to identify areas for improvement.
• Collaborate with customer-facing teams, including onboarding and support, to gather feedback on documentation.
• Act on feedback to make continuous improvements to documentation quality.
3. API Documentation Collaboration:
• Work closely with the development team to create and maintain API documentation.
• Ensure API documentation is accurate, up-to-date, and accessible to developers and users.
4. Release Notes and Product Communication:
• Review and contribute to the preparation of release notes, newsletters, and other product-related communications.
• Ensure that all product updates and changes are effectively communicated to users and stakeholders.
5. Blogging and Content Creation:
• Collaborate with the product and product marketing teams to create engaging and informative blog posts.
• Produce content that highlights the features, benefits, and best practices related to Netcore products.
What we look for
• Bachelor's degree in a relevant field (e.g., English, Technical Writing, Computer Science, or a related discipline).
• Proven experience as a Technical Writer, preferably in the software or technology industry.
• Strong attention to detail and the ability to convey technical information in a clear and concise manner.
• Proficiency in tools and software commonly used for technical documentation.
• Familiarity with API documentation and development concepts is a plus.
• Excellent communication and collaboration skills.
• Self-motivated, organized, and able to work independently and as part of a team.
What's in it for you
· Immense growth, continuous learning and connecting with the top-notch brands
· Work with some of the most innovative brains
· Opportunity to explore your entrepreneurial mindset
· Open culture where your creative bug gets activated
A career at Netcore is more than just a job — it's an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success!
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