Software Development Engineer

Location

Bangalore | India

Job description

The ServiceNow Senior Developer will work on the design, implementation and support of the brand new Employee Center and the ITSM application used to provide support for Amadeus internal IT..

Main responsibilities:

• Translate business requirements into ServiceNow features focusing on minimizing the level of customizations
• Collaborate with the SN Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
• Actively participate to the internal ServiceNow community
• Deliver ServiceNow ITSM & ITAM implementations including: Employee Center enhancements and integrations with 3rd party tools
• Keep up to date with ServiceNow product evolutions
• Support peer Servicenow developers

About the ideal candidate

University degree in Scientific studies, or equivalent work experience

• Technical & Functional
  • 5+ years Hands-on ServiceNow ITSM experience. ITAM is a plus.
  • Expert in Service Portal management and customization (with practical experiences)
  • Good knowledge of Incident and Request management, Service Catalog definition and setup with practical experiences
  • Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB ) as well the upgrade cycle and process
  • Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
  • Excellent knowledge of Workspaces, UI Builder, Flow Designer
  • Additional experience in the following product lines encouraged: SPM, CSM, Performance Analytics
• Active ServiceNow certifications

Professional Skills (Methods & Processes)

• Knowledge of ITIL processes and the Customer/Employee Support context
• Good understanding of release management and code versioning best practices
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
• Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations
• Testing Strategies: Experience of both technical and functional testing including test script writing and execution.
• Agile Methodology: Experience of working in SCRUM.

Soft Skills

• Team player: Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical, functional, junior, senior, management etc

• Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies
• Learning attitude
• Excellent communication
• Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
• Active listener, seeks clarification and confirms understanding
• English: Excellent

Job tags

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