Sakon
Location
Pune | India
Job description
About Company:
Sakon helps enterprise clients and their trusted service providers transform their device environments and maximize network price-to-performance. Solutions are delivered through a vital combination of award-winning cloud-first platforms and seasoned telecom service practitioners. It is a blending of technology and human talent that has enabled hundreds of the largest global enterprises to understand, manage, and transform their device and communication service estates.
Job Overview:
The Sakon Order Management Team Lead is an essential role in the Sakon ordering support team, providing daily resource planning, work-allocation, and escalation support to our team of order management analysts. Our team has excellent client service skills and is driven to provide high quality support by addressing a broad range of order requests and accurately placing approved orders in client-approved vendor portals.
The Order Management Team Lead is a seasoned professional having worked with internal and external stakeholders to support enterprise clients and solve operational challenges identifying process improvements that support the wireless devices fulfillment function. The Order Management Team Lead acts as a role model to the Order Management Team, mentoring and coaching to assure high quality, excellent client service to Sakon's partners and clients.
Key Responsibilities:
• Manages a team of order management analysts and oversees day-to-day operations to support the lifecycle of wireless device procurement for client programs assuring quality and Service Level Agreements are met. This includes working closely with managers on large scale enterprise deployments to meet a client's unique requirements.
• Uses analytical skills to assist with finding solutions to moderately complex issues and contributes to process improvements which result in efficiency and enhances the client experience. This includes collaborating with cross-functional business partners, operations, and IT teams to drive improvements, identify operational efficiencies, and improve the simplicity of operations.
• Works with global teams spanning different time zones including telecom carriers and clients to obtain information, resolve issues and provide necessary support for the wireless procurement and fulfillment function.
• Supports follow-through communication on open client/carrier escalations and mitigating issues proactively. This includes working against deadlines and openly initiating communications with management if deadlines are at risk.
• Conducts regular one on one monthly meetings with each team member, providing constructive feedback and supporting individual development. Acts as a role model and mentor sharing knowledge openly and coaching individual team members as appropriate.
Requirements:
• Any Graduate. A degree and experience in telecommunications are a plus • Excellent English reading, comprehension and writing skills and the ability to communicate effectively in English with a neutral or US accent
• A minimum of five years of order management or relevant experience in telecom provisioning and support
• Strong organizational, delegation, time management and conflict management skills • Excels in a fast-paced, dynamic environment with the ability to multi-task
• Proficiency with MS Office, particularly Excel.
Shift Timings: Rotational with US Shifts
How to apply:
Please email your updated resume on [HIDDEN TEXT] with subject line Team Lead- Order Management
Job tags
Salary
