Mercer
Location
Gurgaon | India
Job description
Specialist – Customer Service
What can you expect? We are looking to hire a Specialist – Survey Administration This position is with MSSD team within Career line of business. MSSD team provides Tier 1 support for internal and external users regarding Mercer proprietary software products. Works closely with other teams in resolving issues that require additional resources, advise clients on how to use Mercer software products efficiently. Suggesting enhancements to products based on interaction with the clients. It is a global team; provide support round the clock (24/5). What is in it for you?· Holidays (As Per the location) · Shared Transport (Provided the address falls in service zone) We will count on you to: · Provide 24/5 support to our external and internal clients on Mercer proprietary applications. · Follow established procedures to track and document incoming calls and emails · Conduct research and troubleshoot complex or advanced inquiries, identifying problems and implementing steps to resolve issues. · Proactively manage full issue resolution lifecycle to ensure issues are moving through the ticket tracking system effectively. · Perform internal peer reviews, RCA, reporting and training · Ensuring compliance of all internal and client policies · Driving process improvements and identify opportunities to streamline and automate processes. · Updating process documents such as SOPs, FAQs · Provide assistance with special projects as needed Note: Applicants should be flexible working in shifts What you need to have? Knowledge & Skills · Graduate (any stream) · 3-5 years’ Experience in a professional organization · General computer literacy · Excellent command on MS Office applications (MS-Excel, MS-Word) · Exceptional English Communication Skills · Problem solving ability and attention to detail · Ability to multi task, self-starter · Excellent analytical skills and high focus on accuracy What makes you stand out?· Exceptional Communication Skills · Adaptable communicator, facilitator, influencer and problem solver · High attention to detail · Good relationship skills, Proven ability to work on own initiative as well as in a team · Ability to multi-task and prioritize time effectively · Flexibility to work in rotational shifts. Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: . Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com , follow us on LinkedIn and Twitter or subscribe to BRINK .Job tags
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