Customer Support Executive
United HR Solutions Pvt. Ltd.
Location
Mumbai | India
Job description
Company Profile
Our client is wellness & lifestyle
Their aim is to address the disease from its roots to parallelly change LIFESTYLE, which involves the way we eat, sleep, move and think. They believe that if an incorrect lifestyle has caused disease, then a corrective lifestyle can improve it too.
Job Location: Mumbai (WFH)
Job Responsibilities - Handling all customer calls, WhatsApp interactions, SMSs or emails as per the brands SOP
- Resolving customer complaints, grievances , or queries to the best possible outcome and in a timely manner
- Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Communicating effectively, empathetically, and in a professional manner with the customer
- Maintaining records, reports and other correspondence to measure customer satisfaction
- Managing payments, delivery and of customers orders whenever needed
- Support other verticals and departments for day-to-day co-ordinations.
Desired Candidate Any graduate with 1 to 2 years of experience in Customer support, Operaton Support
Contact Person Vidhi Bhavsar
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Job tags
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