Customer Relationship Executive
Location
Mumbai | India
Job description
Position: Guest Relationship Executive, Mumbai.
Business: Property and Asset Management, Mumbai
Job Overview You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always look presentable.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
- Being familiar with lost and found procedures.
- Nominating and attending the training programs at site/ JLL office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Managing and participating in events, overlooking general maintenance and guest handling.
- Key Management for handover & takeover of new apartments in coordination with Sales, Project & Fit Out team
Site details: You will be working at Oberoi Woods, which is a Residential Site, located at Goregoan (E), Mumbai
Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any
Reporting: You will be directly reporting to the Property Manager.
Job tags
Salary
