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Customer Relationship Executive


JLL


Location

Mumbai | India


Job description

Position: Guest Relationship Executive, Mumbai.

Business: Property and Asset Management, Mumbai

Job Overview

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

  • Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always look presentable.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
  • Being familiar with lost and found procedures.
  • Nominating and attending the training programs at site/ JLL office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Updating the handover/ takeover register before end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling.
  • Key Management for handover & takeover of new apartments in coordination with Sales, Project & Fit Out team

Site details:

You will be working at Oberoi Woods, which is a Residential Site, located at Goregoan (E), Mumbai

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be directly reporting to the Property Manager.


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