Chat Travel Specialist

Location

Mumbai | India

Job description

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• Assist members with understanding program benefits and consult them on product inquiries
• Properly search for air availability and quote itineraries in all fare types and cabins.
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Able to understand and demonstrate consultative selling techniques
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for meeting monthly individual goals
• Become an arrivia brand expert to assist members
• Manage member information confidentially and accurately to ensure transactions are processed correctly
• Collaborate with team members to meet monthly goals

Requirements:

• Travel, Tourism and Hospitality experience required
• 2 years of experience in a call center environment
• Excellent communication with fluency in English
• Experience servicing a United States customer base
• Airline, Travel and Resorts experience preferred
• GDS Travel Software experience
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound member calls
• Must be willing to work on an American schedule (between 7:30pm-7:30am)

Job tags

Salary