Customer Service Champion
Location
Bangalore North | India
Job description
About Loyalytics:
Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies. Who we are:
● Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day.
● Market Size: Massive multi-billion $ global market opportunity.
● Leadership: Combined experience of 40+ years of experience in the industry.
● Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit).
● What makes us stand apart: 8 years old bootstrapped and 100+ people company that is still hiring.
About the Job
Customer Service Champion (B2B AI) - Lead the Way in AI Customer Care
Do you love helping businesses with cutting-edge AI and building strong connections? Thrive in a fast-paced, innovative environment? We’re looking for you!
Loyalytics, a young and exciting company leading the way in B2B AI solutions, seeks a superstar Customer Success Champion to be the face of our customer service. This is your chance to build a top-notch customer service team from scratch, while becoming a thought leader in the thrilling world of AI implementation.
Responisblities
- Be the champion for our clients’ success, making sure they get the most out of our AI solutions.
- Design and launch a fantastic customer service plan, including clear guides, training programs, and solutions for any issues.
- Lead a high-performing customer service team, creating a positive, collaborative, and results-driven environment.
- Be the go-to person for all client questions, providing expert advice on both technical and strategic aspects.
- Work closely with sales, marketing, and product development to ensure clients are happy and thriving.
- Gather feedback from clients, identify areas for improvement, and propose solutions that make their experience and our product even better.
- Become a thought leader within the company and the B2B AI community, actively sharing best practices and insights.
Requirements
- A passionate believer in AI technology and its power to transform businesses.
- 5+ years of experience leading and building successful customer service teams in a B2B environment.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to explain complex technical ideas in a clear and simple way for everyone to understand.
- Strong analytical skills and a data-driven approach to solving problems.
- A self-starter with a proactive and results-oriented mindset.
- Positive, energetic, and thrives in a fast-paced, dynamic environment.
Bonus Points
- Experience working with AI or other emerging technologies.
- Familiarity with popular customer service software (e.g., Zendesk, Salesforce Service Cloud).
- A passion for building relationships and helping businesses succeed.
Benefits
Why Join Us?
- Shape the future of customer service in a young, innovative, and energetic company.
- Make a real difference in the success of our clients.
- Work alongside a talented and passionate team.
- Enjoy a competitive salary and benefits package.
- Ready to join the AI revolution and build something remarkable? Apply today!
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