Location
Bangalore | India
Job description
Job Description
Desired Candidate Profile-
Must have exposure to Customer Service & Behavioral Training
Must have handled stakeholders
Must have handled Blue Collar & White Collar, people
Must be an Individual Contributor
Must be from Bangalore and speak fluent English and Tamil
Roles and Responsibilities
Job Responsibilities - Responsible for executing the operational requirements of the Customer Service Academy in developing and delivering the content.
- Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
- Must have a minimum of 5 years of prior training experience.
- Manage all aspects of the training environment, including reporting requirements.
- Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
- Proactively identify knowledge gaps and operational policies
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
- Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
- Deliver Classroom and Virtual instructor-led sessions to Asset teams.
- Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
- Review materials in regards to content and facilitation and evaluations received
- Conduct periodic audits/ assessments and report feedback
Basic Requirements-
Background in training and/or adult learning
Strong management skills
Experience in managing both individuals and teams
Strong understanding of our business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multitasking capability and proven success in a fast-paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly
Job tags
Salary
