Location
Hyderabad | India
Job description
Company Overview
FRUGE IT SERVICES is a consulting company that specializes in IT solutions. With a team of 50 employees, we provide a wide range of services to our clients. Our company is known for delivering high-quality solutions and exceptional customer service.
Job Overview
FRUGE IT SERVICES is seeking a dedicated and highly skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing excellent customer service and resolving technical issues for our clients. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
- 1-3 years of experience in technical support or a similar role
- Strong knowledge of technical support processes and procedures
- Excellent communication skills, both verbal and written
- Ability to provide exceptional customer service
- Experience in handling international technical support and voice processes
- Ability to work night shifts as per business requirements
- Knowledge of customer support tools and software
Roles and Responsibilities
- Provide technical support to clients via phone, email, and chat
- Resolve technical issues and troubleshoot software and hardware problems
- Diagnose and escalate software and hardware issues to appropriate teams
- Guide clients through product installation, configuration, and usage
- Document all customer interactions and solutions in the ticketing system
- Collaborate with cross-functional teams to improve product functionality and customer experience
- Stay up-to-date with industry trends and technologies to provide the best support to clients
Job tags
Salary
Rs 26000 - Rs 33000 per month
