Senior IT Engineer, End User Computing

Location

Bangalore | India

Job description

• The End User Computing (EUC) Senior IT Engineer will be a key member of the global function, based out of our Bangalore office reporting to the IT Manager, End User Services.
• With the launch of Illumina s new office, customer solutions center and forecast growth in India we are looking to hire a senior engineer to build the IT End User Computing operations team from the ground-up.
• In this role, you will be required to analyze computer networks, develop, and implement repairs, modifications, and upgrades, and diagnose and resolve system errors or technical issues.
• This senior level, technical engineering role focuses on all aspects of management of these platforms and developing solutions to support business requirements.
• Responsibilities include providing engineering level 3/4 support and administration of the infrastructure. You will be responsible for the design, engineering, configuration, implementation, and support of application and desktop platforms and services.

Responsibilities:

• Individual will be an important member of the Global IT End User Computing team with collective accountability to availability & performance.
• Able to thrive in a fast-paced environment, ability to be agile and pivot frequently with rapid changes in business & functional demand.
• Strong experience utilizing scripting and/or programming languages such as Bash, and PowerShell to automate processes and manage system configuration.
• Coordinate and implement the installation of client and department specific applications and systems. Includes creation, management, and sustainment of software deployment packages & operating systems.
• Ability to troubleshoot complex end user endpoint issues within the enterprise environment triaged from other teams.
• Strong understanding of Active Directory with implementing/troubleshooting Group Policy Objects (GPOs) to enforce security and configuration policies.
• Familiarity with mobile device management such as Intune.
• Familiarity with Service Now and Integration.
• Collaborates with team and other cross-functional teams (EUS, Lab IT, Information Security) in information technology and infrastructure projects.
• A key member of a global project team that offers expertise.
• Participates in follow-the-sun on call rotation.

Requirements:

• Minimum 5 years of relevant working experience
• Experience in SCCM and Intune administration.
• Advanced proficiency in Active Directory and Azure environment including OS provisioning, software packaging, image management, and working with GPOs and configuration profiles.
• Significant experience developing and managing desktop operating systems (all versions)
• Strong experience with Windows Server.
• Strong skills with scripting automation such as PowerShell.
• Knowledge in database management such as Microsoft SQL Server or MySQL.

Familiarity with the following would be beneficial .

• Linux such as CentOS/RedHat.
• JAMF Apple Management.
• AWS Workspaces, Virtual Apps and Desktops.
• Well presented with an excellent customer service approach.
• Experience working and operating within an ITIL framework with SLA management & continuous improvement as a central focal point.
• Articulate and persuasive oral and written communications skills.

Preferred Education/Skills:

• Bachelors degree from an accredited college or university or equivalent work experience.
• Microsoft certifications
• Apple accreditations
• AWS accreditations
• Service Now accreditation
• ITIL Foundation

Job tags

Salary