Location
Canada | India
Job description
Dear Candidate,
I hope this email finds you well. My name is
Sugam Thapa , and I am a consultant in Xico India Management Pvt. Ltd. I came across your profile and was impressed by your experience and background.
I wanted to reach out to you because I believe there may be an exciting career opportunity that could be a good fit for you. Our client is currently seeking a '
Desktop Support Engineer ' to join their team.
Designation:
Desktop Support Engineer Experience: 4 to 12 years
Salary Range: INR 30 Lacs - 90 Lacs
Your responsibilities will include : - Be the first point of contact for personnel who are experiencing technical issues with their computer.
- Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having,
- Use various methods to check their desktop, including logging into it remotely if required.
- Perform updates and upgrades to computers, hardware, and software as needed.
- Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
- Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
- Update the status of repairs on the online system.
- Explain issues in simple and understandable terms to the person you are assisting.
- Liaise with other Helpdesk agents to gain support in fixing bigger issues.
- Report any service outages or major problems to senior IT team members.
- Work in line with company service levels.
- Respond to help requests as soon as possible.
Skills and Abilities : - Associates Degree in Information Technology
- 2 years' experience in a similar role
- Detail-focused, with good computer skills
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Polite and friendly nature
- Kind and helpful, able to work to company guidelines and policies
- Strong problem-solving skills
- Good technical knowledge of computers, hardware, and software accessories
This is an excellent opportunity to take your career to new heights and be a part of our client's thriving organization. They offer a competitive salary package along with growth opportunities and a supportive work environment.
If you are interested in learning more about this opportunity, please reply to this email with your updated resume and a brief cover letter. I would be happy to arrange an introduction and discuss the role in further detail.
Thank you for considering this opportunity. I look forward to hearing from you soon.
Best regards, Sugam Thapa
+91 7042554630
Job tags
Salary
