Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2

Location

Mumbai | India

Job description

Assistant Manager -Escalalation management

1. Customer reviews
2. Service improvement plan
3. Project Management
4. Product knowledge
5. NPS and CSAT drive
6. Network knowledge
7. Escalation Management
8. Stakeholders Management
9. Ability to work with cross functional team .
10. Excellent communication and interpersonal skill
11. Relationship Management .

• Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Job tags

Salary