L1 Desktop Support Engineer
People De Code Solutions Private Limited
Location
Mumbai | India
Job description
L1 Desktop Support Engineer
Language - French(mandatory)
Language Skills Required: Below combination
- English, French, Hebrew
- English, French,
- French, Hebrew
- English, Hebrew
Job Description: Provide day-to-day localremote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Provide Break Fix, fault diagnosis, and resolution.
Position Responsibilities and Functions: - Provide first/second-level contact and problem resolution for customer issues.
- Work with Third-Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support, and troubleshoot printers, and computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, and printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Qualifications and Skills: - Bachelor's Degree or equivalent in Computer Science or related field.
- Good Written and Verbal Communication
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
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