Taj Luxary Hotels
Location
Gurgaon | India
Job description
. Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.
. Staffing and scheduling of the department and allocation of duties.
. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
. Facilitate learning and development for all the team members of the department.
. Performance Appraisal/ Management of the staff in the department.
. Supervise and direct the daily activities of all Housekeeping staff.
. Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
. Manage the inventory of supplies, linen and equipment and maintain their records.
. Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
. Ensure through regular monitoring of NPS and constant guest feedback, prompt, efficient and accurate service to all guests.
. Inspect guestrooms (VIPs) and Monitor super room cleaning
. Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
. Monitor productivity standards and Schedule staff in order to optimize manpower.
. Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
. Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
. Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
. Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
. Monitor the aesthetic standards of the hotel which includes - flower arrangements, gardens, interiors etc
Address any grievance and counseling issues among the department staff.
Job tags
Salary
