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Customer Success - Key Account Head - Employee Wellness Solution


YO HR Consultancy


Location

Bangalore | India


Job description

Company Overview

YO HR CONSULTANCY is a leading consultancy firm operating in the None industry. We specialize in providing comprehensive HR solutions to organizations, helping them optimize their talent management strategies and achieve their business objectives.

Role And Responsibilities

We are currently seeking a highly skilled and experienced Customer Success - Key Account Head to join our team. As the Key Account Head, you will be responsible for managing and nurturing key accounts, ensuring customer satisfaction, driving revenue growth, and building strong relationships with stakeholders.

  • Meet team revenue goals from the portfolio of accounts
  • Work with stakeholders to ensure timely billing and collection
  • Drive utilization of platform and services through innovative campaigns
  • Ensure reviews, governance, and monitoring of service delivery
  • Build and expand penetration and impact in a portfolio of accounts
  • Build deep connections with senior management across various stakeholders
  • Manage and develop a team of Customer Success Managers
  • Support strategic initiatives as required

Candidate Qualifications

To be considered for this position, you must meet the following qualifications:

  • 15+ years of experience working in corporate and engaging with corporate clients
  • Experience in team handling
  • Experience in dealing with HR fraternity
  • Experience in cross-selling and upselling in a corporate environment
  • Knowledge and exposure in HR and employee engagement is highly preferred

Required Skills

The following skills are required for this role:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Proven track record in driving revenue growth

Skills: customer success,key account management,upselling,crossselling


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