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IT helpdesk specialist


People First Consultants


Location

Chennai | India


Job description

Job: IT helpdesk specialist

Location: Chennai

Experience: 3-5 years

Job Description:

Knowledge of installing hardware components for end user devices 

Working technical and troubleshooting knowledge of end user devices and printer hardware, software, 

protocols, and operating environments including back-up procedures. 

Knowledge of end user device image processes 

Knowledge of Windows 7, Windows 10 and Mac OS 

Knowledge of Microsoft Office Suite of products 

Knowledge of Microsoft System Center Configuration Manager (SCCM) and Intune 

Ability to assist in supporting mobile computing devices using management software such as 

Airwatch/WorkspaceONE or Intune 

Knowledge of conference room video conferencing, audio and visual systems 

Knowledge of Active Directory user account management and security, including Group Policy 

administration 

Work effectively to troubleshoot and resolve issues over the phone and through remote connectivity 

software. 

Maintain asset and inventory management 

Working knowledge of mobile cell phone and voice technology 

Manage server backup jobs and performance, as well as backup tape rotations. 


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