Consultant - Chat Support

Location

Noida | India

Job description

We are seeking a highly motivated and experienced Chat Support Consultant to join our team. The successful candidate will be responsible for providing exceptional customer service and functional support to our clients via chat.

Key Responsibilities:

• Respond to customer inquiries and provide functional support via chat
• Troubleshoot functional issues and provide solutions
• Escalate complex issues to senior support staff
• Maintain accurate records of customer interactions and support requests
• Collaborate with other support staff to improve processes and procedures

Qualifications:

• Bachelor's degree in Computer Science or related field
• Minimum of 3 years of experience in customer service or technical support
• Experience with chat support software
• Excellent written communication skills
• Ability to work independently and as part of a team

Skills:

• Excellent written communication skills
• Strong problem-solving skills
• Ability to multitask and prioritize
• Familiarity with chat support software
• Experience in customer service or technical support

Job tags

Salary