PURPOSE OF THE JOBMAIN RESPONSIBILITIES

Location

Kolkatta | India

Job description

PURPOSE OF THE JOB

We are seeking a skilled and knowledgeable SCCM/Intune/MDM Support Engineer to join our team. As an SCCM/Intune/MDM Support Engineer you will play a crucial role in supporting our organizations SCCM/Intune environment ensuring its smooth operation and providing technical assistance to users. Your expertise in SCCM/Intune services and applications will be essential in maintaining and optimizing our digital workplace.

MAIN RE S PONSIBILITIES

• Manage and maintain SCCM and Intune systems to support endpoint management application deployment and security across the organization.
• Implement configure and optimize policies profiles and compliance settings for devices managed through SCCM Intune and MDM solutions.
• Coordinate and execute software deployments updates patches and configurations using SCCM and Intune ensuring minimal disruption to endusers.
• Monitor and analyze system performance health and security proactively identifying and resolving issues related to SCCM Intune and MDM operations.
• Collaborate with IT teams to plan and execute migrations upgrades and expansions of the endpoint management infrastructure.
• Develop and maintain documentation procedures and guidelines for SCCM Intune and MDM operations and configurations.
• Provide technical support troubleshooting assistance and guidance to endusers or support teams on SCCM Intune and MDMrelated issues.

EXPERIENCE REQUIREMENTS

Associate degree in information technology Computer Science or a related field (or equivalent experience).

Proficient experience in administering and managing SCCM Intune and other MDM solutions in an enterprise environment.

Strong understanding of endpoint management software deployment patch management and device security principles.

Handson expertise in configuring and troubleshooting SCCM Intune and MDM policies compliance settings and deployment strategies.

Familiarity with Windows operating systems Active Directory Azure AD and networking concepts.

Knowledge of incident and problem management processes and tools for timely resolution of M365related issues.

Strong analytical and problemsolving skills with the ability to diagnose and resolve technical problems in the M365 environment.

• Microsoft certifications are a plus.
• Knowledge of the core Microsoft services:

Active Directory

Exchange and Exchange Online

Teams

M365

SKILLS/ COMPETENCIES / OTHER REQUIREMENTS

• Excellent written and spoken English.
• Ability to work independently with lowlevel supervision and in a global team distributed geographically.
• Strong organization skills (set priorities meets deadlines multiple simultaneous projects) and excellent documentation skills.
• Excellent analytical and diagnostic problemsolving skills with the ability of providing solutions to identified problems.
• Ability to communicate problems in terms that are understandable to end users at all levels.
• Demonstrated experience in understanding designing delivering and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

security,networking,troubleshooting,mdm,intune,m365,sccm,exchange,software deployment,patch management,active directory,endpoint management,microsoft certifications,mdm policies,mdm operations,documentation skills,software deployments,mdm-related issues,intune systems,azure ad,information security requirements,device security principles,information security practices,windows operating systems,analyze system performance,problem management processes,administering and managing sccm

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