Merkle
Location
Bangalore | India
Job description
The Opportunity and Key Responsibilities
The India Experience Creative Studio is one of Merkle's Global Experience Design Studios based in
Bangalore. The Design Crew works on strategic & innovative, crafted experiences for products and
services delivering high quality branded creative solutions that are user centric and deeply human.
As Associate Creative Director, UX, you will partner with cross-functional team members and work
closely with the creative director to create impactful experience design strategies, concepts and
solutions for our global clients across digital product transformation, commerce design and service
design projects, and add value to our client partners. You will lead and own experience design projects spanning from strategy to conception to execution and launch for services and products and manage a team of experience designers (UX/ interaction desigm). Actively work with the Studio Lead to hire and build talent for the studio.
The role is based out of Bangalore and will require close collaboration with Global Teams. We are
looking for someone who has an expertise in UX strategy, commerce design, interaction design,
process driven user centric design and agile to design for any device and platform. You will have a
unique blend of creative vision and strategic thinking, to lead our team and will act as a strong creative strategist and a design thought leader.
Formal design education & portfolio is mandatory along with 15+ years of experience.
Skills & Expertise
• Strong market and user-research and analytical capabilities. Conducting workshops and user
studies.
• A user-centric mindset with creative, innovative and analytical approach
• Strong conceptual thinking with the ability to collaborate and provide user-centric design
solutions.
• Deep understanding and practical experience with UX design process and methodologies – user-
research, user journey mapping, task-flows, information architecture and wireframing.
• Prior experience with commerce and service design.
• Good team building skills and ability to mentor a team of skilled design professionals with UX,
interaction design and design thinking abilities.
• Great attitude and excellent communication skills (comprehension, verbal and written) to
effectively present concepts, designs, and experience visions + ability to persuade.
• Prior experience working with Global brands and teams is an added advantage.
Job Description
Associate Creative Director, UX
Experience Creative Studio - Bangalore, India Merkle
Experience & Qualifications
• Strong work ethic and client presentation skills.
• Bachelor's degree OR higher in design (BDes, MDes) from accredited Universities.
• 15+ years of relevant design experience preferably in an agency and consultancy environment.
• Design portfolio with experience across commerce, products and services is mandated.
• Willingness to collaborate and work with Global stakeholders across Americas, EMEA, APAC.
• Experience to design for ecommerce platform like SFCC commerce cloud or Adobe Magento will
be an added advantage.
Tools & Platforms
• Experience with FIGMA, Adobe XD, Adobe Creative Cloud.
• Working knowledge of other key software and tools relevant to the industry.
• Knowledge of designing for ecommerce platforms including, but not limited to Salesforce
Commerce Cloud, SAP Hybris, Adobe Magento will be and added advantage
About the Company I Dream . Do . Deliver.
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.
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