Medtronic
Location
Secunderabad | India
Job description
Review, analyze, classify and perform follow up activities on all product complaints relative to the identity, quality, reliability, safety and effectiveness of medical devices.
Evaluates for reporting criteria to Government Agencies to determine if the event reasonably suggests a device may have or could have caused or contributed to a death or serious injury.
Write Investigation Summaries based on technical product analysis information provided by the plant.
A Day in the Life
Write Investigation Summaries based on technical product analysis information provided by the plant.
Must Have
Job Responsibilities
Evaluates incoming complaint information and maintains the record in the electronic database.
Performs follow up activities to obtain additional information
Performs failure analysis for standalone software as medical device
Provides recommendations on fixes for failures
Performs unit testing as required
Determines Reportability of complaints to Government Agencies.
Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.
Writes investigation summaries based on technical product analysis information provided;
Ensures record documentation is maintained in a constant state of audit readiness per internal policies.
Liaison with groups who perform additional investigation and who prepare written record of investigation.
Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing.
Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations.
Reviews and interprets risk management documentation as it applies to the complaint event.
Interacts with multiple departments within Medtronic, such as Technical Services, Failure Investigation, R & D, Manufacturing and Engineering.
Minimum Qualifications
Bachelor degree; Engineering or Science degrees preferred (e.g. SW,EE, Biomedical Engineering)
15+ years software development, quality assurance experience in medical or pharmaceutical industry.
Strong debugging and problem-solving skills
Previous experience with software failure analysis
Basic knowledge or previous exposure to web based and/or mobile application software products(Android and iOS app platforms (mobile apps) and .NET and Java (web based apps)
Basic knowledge or previous exposure to wireless communication systems(wireless communication systems such as BLE)
Strong verbal and written communication skills and ability to work in a team oriented environment
Ability to be proactive and lead initiatives technically
Ability to multitask.
Ability to understand the functionality / intended use of complex medical devices.
Minimum travel may be required
Nice to Haves
Knowledge of medical devices, their development and quality control.
Knowledge of FDA, MEDDEV, Canadian Regulations.
Technical Writing experience.
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