Accor
Location
Mumbai | India
Job description
'Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS'
Job Purpose
This position is responsible for the daily leadership of the spa operations to optimize guest satisfaction as well as to ensure that all productivity and expense controls are followed and all revenue opportunities are capitalized upon. Primary Responsibilities Business Performance . Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa . Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets . Review daily productivity and measure spa actual performance to budget . Generate monthly facility productivity report Spa Operation . Ensure the establishment and execution of all departmental goals . Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies . Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required . Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests . Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program . Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques . Monitor scheduling of all services and special programming . Establish professional business relationships with all vendors . Review purchase requisitions and forward to Director of Rooms for approval . Review and approve all invoices before payment . 10 years experience in a similar role in a 5 star spa leading a multicultural team
. Solid knowledge of spoken and written English
. In depth knowledge of wellness trends and programming, presentation skills, international experience, capacity optimization technique
. Comfortable with flexible working hours
. Applies healthy body mechanics
Job tags
Salary