AVP - Operations

Location

Delhi | India

Job description

• Proven experience as AVP-Operations, Operations Manager or similar leadership role

• Knowledge of Banking and Payments

• Experience of managing payments

• Experience with merchant difficult merchants/clients

• Familiarity with all business functions including HR, finance, supply chain and IT

• Experience with implementing IT systems

• Good with numbers & financial planning and knowledge of data analytics and reporting

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• BCom/BSc/BA in Business with relevant field. MBA is preferable.

Responsibilities:

• Formulate business strategy with others in the executive team

• Day to day operations, settlement, client onboarding etc.

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Ensure compliance with local and international laws (e.g. data protection)

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Evaluate risk and lead quality assurance efforts

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Job tags

Salary