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Location

Bangalore | India

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Job description

Job Description

HR Helpdesk Agent!

Work Location: Bangalore

Shift: 24.7 rotational shift with night shift

Desired Exp. range: 1 to 5 Yrs

Must Have: Internationalvoice process experience

Good to Have: USvoice process experience, Experiencein International HR Helpdesk, Goodunderstanding of various HR Systems/ applications and case management toolslike ServiceNow, Remedy

Job Description:

-Excellent written and verbal communication skills
- Excellent probing, problem-solving and decision making skills.
- Logical and efficient, with keen attention to detail.
- Strong customer service orientation.
- Effective Troubleshooting skills.
- Learning agility - Aptitude to venture in to unknown territories.
- Good researching skills

-Handle Tier HR helpdesk queries in line with the set procedures and knowledgebase. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and3rd parties
- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus

- Maintains and improves quality results by adhering to standards andguidelines recommending improved procedures

Desired Candidate Profile
Qualifications :BACHELOR OF ARTS

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Job tags

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Salary